Frequently Asked Questions

1. Why register at Zanea.com?

By registering, you may track your orders online easily and also benefit from our regular discounts promotions!

2. Why does my order require voice verification?

We like to take all possible steps to protect our clients details as well as the integrity of Zanea.com. By speaking to our clients over the phone, not only are transactions speeded up brief and easily, but we also have a chance to strengthen the relationship between our clients and answer any questions you might have.

3. How to find my Order Status and Order ID?

There are two ways for you to track your order status:

- Login to your Zanea.com account using your e-mail address and password to check your order status.

- Check your order status by contacting a Customer Service Representative at any time!

4. What kind of payment methods do you accept ?

We currently accept PayPal, Moneybookers and Credit Cards. Payments with confirmed mailing address and optional verified buyer status will help to ensure that your order is processed faster.

5. How to pay with a Credit Card if I do not have a Paypal account?

You can easily use your Visa, MasterCard, American Express or other card by
selecting "PayPal Credit Card" as your payment method. You will be redirected to the PayPal checkout page. Once there, you may either login to your PayPal account if you have one or if you do not have a PayPal account simply click the button that says "If you do not currently have a PayPal account, Click Here". You will then be able to sign up a PayPal account and enter your Credit Card information.

6. Do you accept payments from all countries?

In general - Yes!

However, at the moment we do not accept payments or provide services to customers from Eastern European, Middle-Africa and several East-Asian territories. If you are a citizen of said territories, please provide a land line phone number and copy of your ID for our confirmation.

Zanea.com works hard to protect its customers by reducing online payment fraud through certified verification processes. Thank you for your understanding!

7. Are there discounts for large orders?

Yes, we offer bulk discounts on a case by case basis. Feel free to contact us by Live Support to discuss a bulk discount.

8. Why do your prices change so frequently?

We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.

10. What security precautions are taken to protect my personal information?

Zanea.com places high value on the protection of our clients personal information. We have various systems in place to screen each and every order for cues which might produce a breach, running side by with with our operation 24/7 without pause. Additionally, submitted information is not disclosed to any third parties and the method of transferring data occurs over PayPal SSL encrypted pages or through a personal telephone call.

Rest assured: AT NO POINT DOES ZANEA.COM HOLD OR KEEP RECORDS OF YOUR PERSONAL FINANCIAL DETAILS.

11. Will my account get banned if I buy gold from Zanea.com?

We never use cheating software, robots, third-party bugs or macros to gather gold. Additionally, neither our clients nor our personal accounts have been banned as the result of operating our 5-year strong business. But if this happens some day, we will try our best to compensate your and help regain your account with your cooperation!

12. Where to claim a Refund? How soon do I get my money back?

If you have paid through PayPal: We will refund your payment upon your request within 12 hours during business days. Once initiated, a PayPal refund is supposed to be instant and should hit your account balance in just a few minutes.

NOTE: Cancellation of a refund is not possible due to functions of the credit card payment acceptance process. In other words, once a refund is initiated, it cannot be revoked.

13. Does Zanea.com support price matching?

Sorry, we do not support active price matching. Our prices depend on supply and demand of the interactive markets. We do continuously lower our prices to keep a competitive edge. If you find that our price is outrageous at this point, you may contact a Customer Service Representative to receive a set discount from us in order to prove our service. Contact us by Live Support now to claim your discount!

14. Is it possible to return goods if not satisfied?

Zanea.com makes no guarantee of accepting or re-sending items for return, as our system creates and deletes characters automatically from time to time. We relinquish responsibility after acceptance of the final transaction and as such, Zanea.com is not responsible for any losses thereafter.

15. Can I Buy WoW Wold on a trial character?

You should not, because trial characters are not allowed to receive gold in World of Warcraft. We hold no responsibility if you order WoW gold for a trial character which could result in incomplete trades.

16. Beware of Zanea.com Impostors!

Someone asks you to exchange gold with an ingame code, or otherwise claims to be an authorized Zanea.com agent. Is it real?

DONT BELIEVE IT! Even if a person gives you links to our website! We do not exchange or request gold from clients through "codes" in the game. Please follow the professional process and be wary of impostors attempting to trick you after you have finalized your trade. If you are not certain, you may always contact our Customer Services Representatives through Live Support immediately.

17. Someone recommended another website, and so-called "reviewers" spread rumours about Zanea.com?

Zanea.com has been involved in the Virtual Services Industry for over five years, and has held strong to its reputation for a long period of time. During every moment of contact, you will experience how perfect satisfaction is guaranteed to our customers all the time.

Have no doubts that Zanea.com will provide you sincere and immediate service!

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